You have 30 days to decide if an item is right for you. Euro Light will refund an item, provided that it has not been damaged, soiled, altered or worn and that all labels and tags are attached. Please note, special collections and designer collaborations may be subject to a return policy, that may differ from our standard return policy above. Return by mail Your package contains a Packing Slip with everything you need to make a return. This includes a Return Form, which must accompany your return. If you have used or lost the Return Form, please contact Customer Service email: eurolighting@store.hashtech.com.hk We recommend that all returns be sent with a traceable carrier such as USPS, UPS or FedEx. Keep the Return Tracking Number from the package you are returning to ensure that the package is returned to our warehouse. Warehouse address:- Unit A, 27/F, Billion Plaza II, 10 Cheung Yue Street, Cheung Sha Wan, Kln, Hong Kong. - Euro Light is not responsible for return shipping fee, except agreed special arrangement. - Euro Light does not accept C.O.D. deliveries. - Euro Light is not responsible for packages sent with a Return Form not provided by Euro Light. Refunds for online purchases Your refund will be issued to the same credit card you used for the original purchase. Shipping and handling costs are not refundable. If you mail in your return, you will receive an email confirmation. Please allow up to 2 weeks for the credit to be reflected in your account. Allow up to 2 billing cycles for the credit to appear on your credit card statement. Order Cancellation You may cancel your order any time before the order is processed. Once the order is shipped, you will receive, via email, a shipping confirmation that contains tracking information. Once a product is shipped, the Return Policy will apply. Euro Light may cancel orders for any reason. Some common situations in which orders are cancelled may include: The item is out of stock and there are no plans of restocking it, pricing errors or credit card payment is declined by the issuing financial institution. In case of disputes, Euro Light reserves the right to make the final decision.